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Warranty Information

10-Year Warranty on the Entire Trampoline*

Designed to go the Distance. Year. After Year. After Year.
We know you want the best for your kids, which is why we developed a trampoline warranty with your family in mind - to give you peace of mind. It's the only trampoline to offer a full 10-year warranty on all components, from the day it was originally purchased. With exceptional engineering, premium materials, quality control and testing, plus a best in class 10 year warranty, your Springfree® Trampoline is built to last.

Not all Warranties are Equal

JUMPFLEX
JUMPSPORT/ALLEY OOP
SKYWALKER
ACON
VULY THUNDER PRO
  • Mat
  • Springs/Rods
  • Safety Net
  • Frame
  • Net Poles
  • Pads/Softedge
  • 10 years
  • 10 years
  • 10 years
  • 10 years
  • 10 years
  • 10 years
  • 5 years
  • 5 years
  • 1 year
  • 10 years
  • 1 year
  • 1 year
  • 10 years
  • 5 years
  • 10 years
  • lifetime
  • lifetime
  • 5 years
  • 1 year
  • 1 year
  • 1 year
  • 3 years
  • 1 year
  • 1 year
  • 5 years
  • 5 years
  • 1 year
  • 10 years
  • 1 year
  • 2 years
  • 5 years
  • 1 year
  • 1 year
  • 10 years
  • 1 year
  • 1 year
  • www.skywalkertrampolines.com/manuals/trampoline/SWTCS1400_Manual.pdf (November 13, 2018)
  • www.vulyplay.com/trampoline/thunder (November 13, 2018)
  • www.vulyplay.com/trampoline/lift November 13, 2018)
  • www.zupapa.us/support/warranty (November 13, 2018)
  • www.jumpsport.com/outdoor-trampolines-jumpsport-skybounce-10ft-trampoline-with-enclosure (November 13, 2018)
  • www.jumpsport.com/outdoor-trampolines-stagedbounce-14ft-trampoline-with-enclosure/ (November 13, 2018)
  • www.jumpsport.com/outdoor-trampolines-jumpsport-elite-12ft-trampoline-with-enclosure/ (November 13, 2018)
  • www.skyboundusa.com/pages/warranty (November 13, 2018)
  • www.jumpsport.com/outdoor-trampolines-alleyoop-sports-rectangular-10x17foot-trampoline-with-enclosure/ (November 13, 2018)

Accessories

All Springfree Trampoline Accessories are covered by a one year warranty, with the exception of the Springfree FlexrBall which has a 3 month warranty.

Spare Parts

All Springfree Trampoline purchased spare parts come with a 2-year warranty for the original purchaser (warranty is not transferable.) Proof of purchase is required.  Read more about spare parts here.

Service and Quality you can Trust

Buying a Springfree Trampoline is a family investment. We offer the best trampoline warranty on the market, and our commitment to manufacturing the highest quality product means peace of mind for you. We promise to stand behind our product and if you ever have any concerns, we are just a phone call away.

We warrant our products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags. Click here for details. Please note, that the 10 year warranty is not transferable; and applies to the consumer who originally purchased the trampoline.

Please note that our warranty changed to 10 year coverage in September 2017. If you are uncertain which warranty your trampoline is covered by, please contact our Customer Care team at (1 877 586 7723). If you purchased your Springfree prior to September 1, 2017 click here for warranty details.

Need Help?

Register Your Warranty

If you’re a new Springfree owner, register your warranty now. This will expedite the warranty process in the event of a future warranty claim.

Submit a Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the warranty claim form.

Warranty Claim Process

  • Step 1: Submit Warranty Claim 
  • Step 2: Provide Additional Documentation (if required)
  • Step 3: Warranty Claim Reviewed by Springfree Team
  • Step 4: Final Claim Results to Customer

If you have any question about making a claim, please contact our Customer Care team at (1877 586 7723).